Updated: 1 July 2026

Kk13 Privacy Policy – Personal Data Protection for Malaysian Players

Kk13 respects the privacy of every member. This document clearly outlines the types of data we collect, the purposes for which it is used, how we protect it, and the rights you hold as a user of our platform in Malaysia.

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Data Encryption
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Data Sold
PDPA
Malaysia Compliance
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Data Encryption
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Data Sold to Third Parties
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MY Legal Compliance
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Security Monitoring
Data Security
No Data Sales
PDPA Compliance
User Rights
Full Transparency

Kk13's Privacy Commitment to Malaysian Players

Six core principles that define how kk13 handles every member's personal data — transparently, responsibly, and securely.

Privacy
Your Data Is Never Sold

Kk13 has never and will never sell, rent, or transfer your personal data to advertisers, data brokers, or any commercial third party for marketing purposes. Your data belongs to you — we use it solely for platform operations as explicitly stated in this policy.

Compliance
PDPA Malaysia Compliant

The kk13 Privacy Policy is designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We collect only the data that is necessary, obtain appropriate consent, and allow you to access, correct, or delete your data in accordance with applicable law.

Controls
Your Data, Your Control

You may access, update, or request deletion of your personal data at any time through your kk13 account settings or by contacting our support team. Requests will be processed within 14 business days in accordance with PDPA standards.

Retention
Secure Data Storage

Members' personal data is stored on servers protected by strict access controls, next-generation firewalls, and round-the-clock intrusion detection systems. Access to the member database is granted only to staff who require it to perform their duties, and all access is automatically logged.

Transparency
Full Transparency

Kk13 is committed to being transparent about how we handle your data. Whenever there are significant changes to this privacy policy, we will notify you by email or in-platform notification before the changes take effect. No amendments will ever be made quietly without members' knowledge.

Summary of Data Collected by kk13

This table provides an overview of the types of data we collect, the purpose for collection, and whether it is shared with any third parties.

Data Type Primary Purpose Mandatory? Shared with Third Parties?
Full Name Identity verification, KYC, fund withdrawals ✓ Yes No (except KYC)
Malaysian Phone Number Login OTP, account notifications, support ✓ Yes No
Email Address Account communications, security notices ✓ Yes No
IC Number Age verification (18+) and KYC for withdrawals Conditional* No (except for audits)
eWallet / Bank Information Deposit and withdrawal processing ✓ Yes Payment providers only
Transaction History Financial records, anti-money laundering compliance ✓ Yes No (except authorities)
Game History Technical support, dispute resolution, responsible gambling ✓ Yes No
IP Address & Device Information Account security, fraud detection, multi-account control Automatic No
Cookie & Session Data Platform functionality, usage analytics, product improvement Optional Internal analytics only

* An IC Number is required for age verification and KYC purposes during withdrawals. It is not required at initial registration but may be requested before your first withdrawal is processed.

Introduction – kk13's Privacy Commitment

This Privacy Policy ("Policy") describes how kk13 ("Platform", "we", "us") collects, uses, stores and protects your personal data as a member of our platform in Malaysia. This Policy applies to all users of the kk13 website, the kk13 mobile app, and all services we offer. By registering a kk13 account or using any part of our platform, you consent to the collection and use of information as described in this Policy. kk13 is committed to complying with Malaysia's Personal Data Protection Act 2010 (PDPA) and all applicable privacy laws.

Section 1

Personal Data We Collect

Kk13 collects your personal data through several means — directly when you register or use the platform, automatically as you browse our website or app, and occasionally through third parties we work with for verification or payment purposes.

Data you provide directly:

  • Registration details: Your full name, Malaysian phone number, email address, and the password you choose when creating your kk13 account.
  • Identity verification (KYC) information: A copy of your Malaysian identity card (MyKad), passport, or other identification document, requested before your first withdrawal is processed or when unusual activity is detected on your account.
  • Financial information: eWallet or bank account name, account numbers used for deposits and withdrawals. Full credit card details or complete account numbers are not stored directly in kk13's systems — these are handled by certified payment gateways.
  • Customer support information: Live chat conversation history, emails sent to the support team, and any information you share while seeking assistance.

Automatically collected data:

  • Technical data: IP address, browser type, operating system, screen resolution, and device information used to access the kk13 platform.
  • Usage data: Pages visited, session duration, games played, bet amounts, and general platform usage patterns.
  • Cookie data: Information stored by cookies and similar tracking technologies in your browser or device while you use the kk13 platform.

kk13 Data Collection Principles: We only collect data that is strictly necessary to operate the platform. We do not collect sensitive data such as your medical information, religious beliefs, or political views. Every piece of data collected has a defined purpose, as stated in this Policy.

Section 2

Purpose of Data Collection & Use

Kk13 uses the personal data we collect solely for legitimate, stated purposes. We do not use your data for anything unrelated to platform operations without first obtaining your separate consent.

  • Account operations and identity verification: Creating and managing your account, verifying your identity for KYC compliance, and enabling secure access to the kk13 platform.
  • Payment processing: Processes deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX, as well as withdrawals of winnings to your registered payment method.
  • Gaming services provision: Gives you access to all games on the kk13 platform, including slots, live casino, lottery, and Sports Betting.
  • Security and fraud prevention: Detecting and blocking suspicious activity, preventing money laundering, identifying multiple account ownership, and protecting all members from security threats.
  • Customer support: This enables the kk13 support team to assist you with any issues relating to your account, transactions, or gaming experience.
  • Responsible gambling: Monitoring gameplay patterns to identify members who may need responsible gambling support, and enforcing limits you have set yourself.
  • Account-related communications: Sends you important notifications about your account, policy updates, and security alerts — and, with your consent, information about kk13 promotions and special offers.
  • Platform improvements: We analyse usage data in aggregate (without identifying individuals) to understand how users interact with the platform and to make better-informed product development decisions.
  • Legal compliance: Complying with legal obligations under Malaysia's PDPA and other applicable laws, including reporting requirements to relevant authorities.
Section 3

Sharing Data with Third Parties

Kk13 does not sell, rent, or transfer your personal data to any third party for their marketing purposes. We only share your data in the limited, specific circumstances outlined below, and only with parties bound by strict confidentiality obligations.

  • Payment service providers: Information required to process financial transactions is shared with the eWallet providers (Touch 'n Go, GrabPay, Boost, ShopeePay) and payment gateways (DuitNow, FPX / Maybank2u, CIMB Clicks) that you use. These providers are bound by strict privacy agreements and may not use your data for any other purpose.
  • Game providers: Account names and relevant game history are shared with game providers such as Pragmatic Play, Evolution Gaming, and PG Soft to ensure smooth gameplay and the resolution of any technical disputes.
  • Identity verification services: For KYC purposes, your identity information may be verified through certified third-party verification services that are bound by strict data protection agreements.
  • Legal authorities: kk13 will disclose required data to Malaysian authorities (such as the police, courts, or regulatory bodies) when mandated by law, court order, or in the course of a legitimate financial crime investigation.

kk13's Guarantee: All third parties that receive kk13 member data are bound by data protection agreements requiring security standards equivalent to or higher than those practised by kk13 itself. We do not work with any party that cannot demonstrate compliance with the privacy standards we have set.

Section 4

Security & Data Protection

Kk13 continuously invests in security infrastructure to ensure every member's personal and financial data is protected to the highest standard. The following are the key security measures we have in place:

  • Transmission encryption: All communications between your device and kk13's servers are encrypted using TLS 1.3 with a 256-bit SSL certificate. This ensures that data in transit cannot be intercepted or read by any third party.
  • Storage encryption: Sensitive data stored in kk13's databases — including passwords (stored as one-way hashes that cannot be decrypted) and personal identification information — is protected with AES-256 encryption.
  • Layered access controls: Access to kk13's systems and databases is restricted on a need-to-know basis. All staff access is automatically logged and monitored.
  • Two-factor authentication (2FA): All internal kk13 staff accounts with access to member data are protected by mandatory two-factor authentication. Members are also encouraged to enable 2FA on their own accounts.
  • 24/7 security monitoring: An advanced threat detection system monitors the platform in real time for suspicious activity, including unauthorised login attempts, fraudulent patterns, and cyberattacks.
  • Regular security audits: kk13 conducts regular penetration testing and security audits by independent third parties to identify and address vulnerabilities before they can be exploited.

While kk13 takes all reasonable steps to protect your data, no security system can guarantee absolute 100% protection against all potential cyber threats. In the event of a security breach affecting your data, kk13 will notify you and the relevant authorities in accordance with legal requirements within the timeframe stipulated by Malaysia's PDPA.

Section 5

Cookies & Tracking Technologies

Kk13 uses cookies and similar tracking technologies to keep the platform running smoothly and to understand how users interact with our website and app. Below are the types of cookies we use and their purposes:

Essential Cookies (Required) — cannot be disabled as they are required for core platform functionality:

  • Session cookies: Maintains your logged-in status during an active session. Without this cookie, you would be required to log in again each time you navigate to a new page.
  • Security cookies: Helps detect and prevent fraud, and protects your account from unauthorised access.
  • Preference cookies: Saves your language settings and display preferences so you do not have to reconfigure them each time.

Analytics Cookies (Optional) — helps us understand how the platform is used:

  • Performance cookies: Collects information on the most frequently visited pages, time spent in each section of the platform, and user navigation paths. This data is analysed in aggregate without identifying individual users.
  • Internal marketing cookies: This helps kk13 understand the effectiveness of our promotions and internal marketing campaigns so we can offer you more relevant deals.

Your Cookie Controls

Essential Cookies Always Active
Required for core functionality — cannot be disabled
Analytics Cookies Active
Helps us improve the platform
Internal Marketing Cookies Active
More relevant promotions for you

You can also manage cookies through your browser settings. Disabling certain cookies may affect the functionality of some areas of the kk13 platform.

Section 6

Your Rights as a kk13 User

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have several rights regarding your personal data held by kk13. We respect these rights and will process any requests you submit within the timeframes prescribed by law.

Section 7

Data Retention & Deletion

Kk13 does not retain your personal data for longer than necessary for the purposes outlined in this Privacy Policy, or as required by applicable Malaysian law.

  • Active account data: Retained for as long as your account remains active with kk13. Data is updated whenever you make changes in your account settings.
  • Transaction history data: Retained for a minimum of 7 years from the transaction date, in accordance with Malaysian legal requirements on financial records and anti-money laundering.
  • Customer support data: Conversation records and support tickets are retained for 2 years after case closure for reference and quality control purposes.
  • Closed account data: When you close your kk13 account, personal information that is no longer required for legal or financial purposes will be deleted or anonymised within 90 days. Transaction data will be retained for the statutory periods stated above.
  • Log and security data: Technical logs and security records are retained for 12 months for the purpose of security incident investigations.

Once the designated retention period has ended, data will be securely deleted using methods that ensure it cannot be recovered. For data in physical form (where applicable), secure destruction procedures will be followed.

Section 8

Privacy Policy Amendments

Kk13 reserves the right to amend or update this Privacy Policy at any time where necessary, whether to reflect changes in our practices, updates to applicable Malaysian law, or in response to feedback from members and regulatory bodies.

  • Members will be notified of significant amendments via email to their registered address or through an in-platform kk13 notification at least 7 days before the changes take effect.
  • Minor amendments that do not affect your fundamental rights may take effect immediately upon updating the "Last Updated" date displayed at the top of this page.
  • Continued use of the kk13 platform after any amendments take effect will be considered acceptance of the updated Privacy Policy.
  • Previous versions of the Privacy Policy are available for reference by contacting the kk13 support team.

Important note: We recommend reviewing this Privacy Policy page periodically to stay informed about how we protect your data. The date of the most recent update is always displayed at the top of this page.

Section 9

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by kk13, please reach out to us through any of the following channels:

  • Email: support@kk13.best — Please mark the email subject as "Privacy Inquiry" for faster handling.
  • Live Chat: Available on the kk13 app and website, 24 hours a day, 7 days a week.
  • Response time: Privacy-related requests are typically responded to within 3 business days. Requests involving KYC or data deletion may take up to 14 business days to be fully processed.

Kk13's Data Protection Officer team is responsible for ensuring compliance with Malaysia's PDPA and can be reached through the channels above. If you are unsatisfied with our response, you have the right to lodge a complaint with Malaysia's Department of Personal Data Protection (JPDP).

Why Privacy Matters to kk13

At kk13, privacy is more than a legal obligation — it is the foundation of trust that defines our relationship with every member. When you register a kk13 account, you are entrusting us with personal and sensitive information — your name, phone number, financial details. We do not take that trust lightly.

The reality of playing on an online platform is that some usage data must be collected for it to function properly and securely. Without IP address data, we cannot detect account takeover attempts. Without transaction history, we cannot resolve payment disputes. Without your full name, we cannot ensure winnings are paid to the right person. Every piece of data we collect has a clear and solid reason behind it — not because we want to know more about you, but because it is necessary to deliver the service you expect from kk13.

What we will not do is use your data for purposes unrelated to kk13 services. We will not sell it to advertisers to bombard you with ads on social media. We will not use it to build a psychographic profile of you. We will not share it with other companies in the same group without a clear operational purpose. Your data enters kk13, and it stays with kk13 — except in the specific, limited situations outlined in this policy.

We also recognise that trust must be demonstrated through action, not words. That is why kk13 invests in security infrastructure on par with financial institutions, conducts independent audits on a regular basis, and gives you genuine control over your data — including the right to delete all your data should you choose to close your account. Being transparent about how your data is used, and giving you meaningful control over it, is how kk13 demonstrates that your trust is not taken for granted.

Your Rights Under Malaysia's PDPA

As a kk13 member protected under the Personal Data Protection Act 2010, you have six fundamental rights regarding your personal data.

Right to Access
Right to Access Data

You have the right to request a copy of all personal data kk13 holds about you. Requests will be processed within 14 business days. Contact our support team to initiate this process.

Right to Rectification
Right to Rectification

If the personal data we hold about you is inaccurate or incomplete, you have the right to request a correction. Phone number and email updates can be made directly in your kk13 account settings.

Right to Erasure
Right to Erasure

You may request the deletion of your personal data upon account closure, subject to the minimum retention requirements mandated by Malaysia's PDPA and financial laws.

Right to Object
Right to Object

You have the right to object to your data being used for certain purposes, such as receiving marketing communications from kk13. You can unsubscribe via the link included in every promotional email.

Right to Control
Right to Restrict Processing

In certain circumstances, you may request that kk13 restrict how your data is processed — for example, while you dispute the accuracy of your data or while an investigation is ongoing.

Right to Portability
Right to Data Portability

You have the right to receive your personal data in a machine-readable format (such as CSV) so that it can be transferred to another service provider should you choose to do so.

FAQ – kk13 Privacy Policy

The most frequently asked questions from Malaysian players regarding privacy and data security on the kk13 platform.

No. kk13 does not directly store your full credit card details, bank account numbers, or eWallet passwords in our systems. When you make a deposit or withdrawal via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX, the transaction is processed entirely by certified third-party payment gateways that comply with PCI DSS standards. kk13 only retains the information needed to identify the payment method used — such as the account name and last digits of the account number — for withdrawal verification purposes.

When you voluntarily close your kk13 account, the data deletion process begins within 90 days. Data that is not required for legal purposes — such as marketing information and session data — will be deleted or anonymised within that period. However, financial transaction records are required to be retained for 7 years under Malaysian laws relating to financial records and anti-money laundering. This data will be kept in a restricted format and will not be used for any marketing or operational purpose after account closure. To initiate the account closure process, contact the kk13 support team via live chat or email.

kk13 only shares members' personal data with other entities within the same corporate group for specific, necessary operational purposes — such as centralised technical support or integrated security services. Such sharing is governed by internal data protection agreements that ensure consistent privacy standards are upheld across the group. Your data is not shared with other group entities for cross-marketing or product promotion purposes without your explicit consent.

To request a copy of your personal data (known as a "Subject Access Request" or SAR), contact the kk13 support team by email at support@kk13.best with the subject line "Personal Data Access Request". Include your full name and registered phone number in the email for identity verification purposes. Your request will be processed within 14 business days. Data will be sent to you in a readable format (PDF or CSV) to the email address registered with your kk13 account. This process is free of charge once every 12 months.

kk13 has a comprehensive Security Incident Response Plan to address any data breach events. Should a breach occur that affects members' personal data, the following steps will be taken immediately: (1) Identify and contain the breach to prevent further unauthorised access; (2) Assess the scope and impact of the breach; (3) Notify affected members via email and in-platform notification within 72 hours of the breach being confirmed; (4) Report the incident to Malaysia's Department of Personal Data Protection (JPDP) in accordance with PDPA requirements; (5) Implement remediation measures and security enhancements to prevent a recurrence. Communications to members will include details of the data affected, potential risks involved, and protective steps they can take.

Privacy & Security Go Hand in Hand at kk13

Data protection is not a standalone function — it is an integral part of kk13's overall approach to safeguarding every member's interests.

Strong Password

Use a strong, unique password for your kk13 account — a combination of uppercase letters, lowercase letters, numbers, and symbols. Do not reuse passwords from other accounts. Change your password regularly for maximum security.

Enable 2FA

Two-factor authentication (2FA) adds an extra layer of security to your kk13 account. Even if someone else knows your password, they still cannot log in without the OTP sent to your phone number.

Avoid Public Wi-Fi

Avoid logging into your kk13 account or making financial transactions over unsecured public Wi-Fi networks. If necessary, use a trusted VPN to protect your connection.

Phishing Awareness

Kk13 will never ask for your password, eWallet PIN, or OTP via email, SMS, or chat. Ignore and report any communication requesting your confidential information on behalf of kk13.

Update Your Information

Keep the phone number and email address on your kk13 account up to date. Outdated information may prevent you from receiving important security notices or recovering account access when needed.

Log Out After Use

Always log out of your kk13 account after each session, especially when using a shared device. Do not save your password in any browser that others may have access to.

Your Data Is Safe with kk13 — Play with Confidence

Register for free today and enjoy 1,200+ games on a platform that puts the safety and privacy of every member in Malaysia first.

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